They are natural pools of water in the middle of the jungle, which formed millions of years ago, and are the gateway to the longest underground river systems in the world. All cenotes are completely different from each other in shape or in characteristics. There are four principal kinds: open, semi-open, cavern and ancient. With Xenotes Tour you’ll get to know all the kinds that exist.

The price of the tour is $119.99 USD, with departures from Monday to Saturday. You can also find it combined in packages with other parks or tours.

  • Round trip transportation with certified guide.
  • Visit to the four different types of cenotes that exist.
  • Assisted rappeling into Lu’um, a cavern cenote.
  • Zip-lines and cliff jumps at K’áak’, an open cenote, and at lik, an ancient cenote.
  • Kayaking through Ha’, a semi-open cenote.
  • Exploration swimming in Ha’, a semi-open cenote.
  • Cold and hot drinks (waters, sodas, hot chocolate, coffee), as well as seasonal fruit at the end of the first cenote.
  • Jungle picnic that includes: vegetable soup, cold cuts and premium cheese bar, served with a variety of rustic breads and dressings, to prepare your own sandwiches accompanied with salads.
  • Water, soft drinks, beer and wine to choose from during the picnic.
  • Equipment: life jacket, rappel gear, kayak and inner tube.
  • Restrooms, showers, changing rooms and towels.

No. The four cenotes are private and you can only visit them by purchasing your Xenotes Tour admission.

The activities at Xenotes are suitable for children over 6 years old (must show an ID to the tour operator). NOTE: for zip-lining a minimum height of 4.5 ft and a minimum weight of 88 lbs are required. Children from 6 to 11 years of age get 50% off the adult ticket price (must show official ID to verify their age).

You can buy your ticket at www.xenotes.com or by calling Customer Service:

Schedule
From Monday to Friday from 7:00 a.m. to 12:00 a.m.
Saturday and Sunday from 7:00 a.m. to 10:00 p.m. Local Time.

    Toll free within Mexico
  • Cancun: 998-883-3143
  • Playa del Carmen: 984-206-0038
    Rest of the world:
  • USA/Canada: 1-855-326-2696
  • Brazil: 0-800-892-3371
  • Argentina: 0800-122-0384
  • Colombia: 01-800-952-0705
  • Spain: 900-965-224
  • Chile: 0-800-835-016

To see the current promotions of Xenotes, click here.

Yes, by calling our Customer Service or by sending an email to customerservice@experienciasxcaret.com The tours have a maximum number of passengers, so dates are subject to availability. Any change in the booking date can generate a price adjustment.

Your admission is valid for one year from the date of purchase. Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non-refundable. Packages or Xperience Passport are not cancellable or refundable.

Our tours and park admissions are NOT exchangeable for other products. Your ticket is valid for one year from the date of purchase.

At Experiencias Xcaret the tickets for any of our attractions are NON-TRANSFERABLE.

Bring a swimsuit, beachwear, water shoes and a change of clothes. The tour includes two towels for your usage.

During the visit to four different types of cenotes, your belongings will be kept inside the vans used for transfers.

Yes. You can use dressing rooms, restrooms and showers.

The use of a diving mask is included in your tour.

Xenotes Tour is available from Monday to Saturday and lasts nine hours approximately, including transfers.

When purchasing your admission with transportation online, a list of hotels with available pickup will be displayed. The exact time will be confirmed upon purchase. It is essential to show up 15 minutes before your scheduled pickup. It is important to confirm your transportation service with at least 48 hours in advance. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-Há, Xplor or the company logo Experiencias Xcaret. The transfer is made by van.

The time will depend on your hotel location. The tour lasts approximately nine hours. We will return around 6:00 p.m.

In case the hotel you are staying at is not in the list you can call Customer Service or send an email to customerservice@experienciasxcaret.com and our agents will help you with all the information for your pickup or any other doubt you may have.

Schedule
From Monday to Friday from 7:00 a.m. to 12:00 a.m.
Saturday and Sunday from 7:00 a.m. to 10:00 p.m. Local Time.

    Toll free within Mexico
  • Cancun: 998-883-3143
  • Playa del Carmen: 984-206-0038
    Rest of the world:
  • USA/Canada: 1-855-326-2696
  • Brazil: 0-800-892-3371
  • Argentina: 0800-122-0384
  • Colombia: 01-800-952-0705
  • Spain: 900-965-224
  • Chile: 0-800-835-016

During the Xenotes Tour you will visit the four different types of cenotes that exist: open, semi-open, cavern and ancient cenote.

You’ll spend approximately 45 minutes in each cenote, and the transfers are made in a van.

At Lu’um (cavern cenote) you will perform assisted rappel, float in the cenote and admire incredible rock formations.
At Ha’ (semi-open cenote) you will kayak and explore the aquatic world of a cenote by swimming.
At Iik’ (ancient cenote) you will dive into the cenotes from two zip-lines and cliff jump into its waters.
At K’áak’ (open cenote) you will glide on zip-lines, go down on a water slide, swim and relax on an inner tube.

Yes, the use of life jackets is required for all water activities.

Jungle picnic that includes: vegetable soup, cold cuts bar and premium cheeses, served with a variety of rustic breads and dressings, to prepare your own sandwiches accompanied with salads. It also includes coffee, chocolate, sweet bread and oatmeal cookies, non-alcoholic beverages (water and soft drinks) and seasonal fruits at the end of the first cenote.

If you are allergic to any ingredient, please send an email to customerservice@experienciasxcaret.com so that a special meal can be provided.

Schedule
From Monday to Friday from 7:00 a.m. to 12:00 a.m.
Saturday and Sunday from 7:00 a.m. to 10:00 p.m. Local Time.

    Toll free within Mexico
  • Cancun: 998-883-3143
  • Playa del Carmen: 984-206-0038
    Rest of the world:
  • USA/Canada: 1-855-326-2696
  • Brazil: 0-800-892-3371
  • Argentina: 0800-122-0384
  • Colombia: 01-800-952-0705
  • Spain: 900-965-224
  • Chile: 0-800-835-016